| Cancellations |
- In the event of any cancellations, visiting schools must notify Dubai Aquarium & Underwater Zoo in writing at least 7 days prior to their visit to avoid the incurrence of any cancellation fees.
- Any cancellations by the visiting schools 72 hours prior to their booking date will incur an additional cancellation fee of 20% on their entire group booking fee.
- In order to re-schedule a visit, visiting schools will need to provide Dubai Aquarium & Underwater Zoo with a minimum notice period of 72 hours in order to avoid incurring a Dubai Aquarium & Underwater Zoo administration fee of 20% to their booking fees for the new re-scheduled dates.
- Dubai Aquarium & Underwater Zoo reserves the right to cancel or close the facility resulting in the canceling of The Ocean School education programmes at anytime for any reason and for however long. In this event, Dubai Aquarium & Underwater Zoo will provide visiting schools a minimum notice period of 48 hours and accordingly respective schools will be provided with the options to either reschedule their visit to an alternative date or cancel their visit and be solely reimbursed for their advance booking fee. For the avoidance of doubt, Dubai Aquarium & Underwater Zoo shall have no liability whatsoever including but not limited to, travel expenses or any other out of pocket expenses, which may be incurred by the visiting school.
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| Payment Policy |
- Full payment is made on the day of the visit for the total number of students booked prior to the commencement of The Ocean School education programme.
- Payment may be made via cash, credit card or cheque in the name of “Emaar Retail LLC”.
- In the event the number of students originally booked is higher/lower than the actual number in attendance on the day of the visit and payment of the booking fee is made via a cheque, Dubai Aquarium & Underwater Zoo will process the booking fee for the number of students in actual attendance.
- Dubai Aquarium & Underwater Zoo will provide the respective visiting school with a reimbursement of the remaining amount in the form of a cheque within 30 working days of the visit.
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| Visitor Safety |
- All visitors using the Dubai Aquarium & Underwater Zoo facilities are doing so at their own risk and Dubai Aquarium & Underwater Zoo will not be responsible nor liable for their health or security.
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| Copyright |
- All intellectual property rights of the course materials of Dubai Aquarium & Underwater Zoo and The Ocean School education programme belong to Dubai Aquarium & Underwater Zoo and may not be reproduced or distributed for any purpose whatsoever.
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